rezeki88 Privacy Policy

1. Introduction

Welcome to rezeki88. We are an online gaming platform serving members across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Bangsar. This Privacy Policy ("Policy") describes how rezeki88 ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "member", "user") who access or use the rezeki88 website located at rezeki88.lat and any related services, features, or applications we operate.

By registering a rezeki88 account, accessing our platform, or otherwise using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Policy. If you do not agree, please discontinue use of the platform immediately.

2. Information We Collect

rezeki88 collects various categories of personal data to provide, maintain, and improve our services, fulfil our legal obligations, and ensure platform integrity. The categories of data we may collect include:

• Identity Data: Full name, date of birth, gender, and a copy of your government-issued identification (e.g., Malaysian MyKad, passport).
• Contact Data: Email address, mobile phone number, and residential address (including state and postcode within Malaysia).
• Account Data: Username, encrypted password, account preferences, and communication settings.
• Financial Data: Bank account details, e-wallet identifiers (e.g., Touch 'n Go eWallet, Boost, GrabPay), DuitNow/FPX reference data, and transaction history. We do not store full card numbers or banking credentials.
• Transaction Data: Deposit and withdrawal records, betting history, bonus redemptions, and balance movements.
• Technical Data: IP address, browser type and version, device identifiers, operating system, time zone, and referral URL.
• Usage Data: Pages visited, games played, session duration, click patterns, and feature interactions within the rezeki88 platform.
• Communications Data: Support tickets, live chat logs, email correspondence, and feedback submitted to rezeki88.

3. How We Use Your Information

rezeki88 processes your personal data on lawful grounds, including contractual necessity, legitimate interest, legal compliance, and where applicable, your explicit consent. We use your data for the following purposes:

• To create, verify, and manage your rezeki88 member account.
• To process deposits, withdrawals, and in-platform transactions in MYR and supported cryptocurrencies.
• To perform KYC (Know Your Customer) verification as required under applicable anti-money laundering (AML) obligations.
• To deliver personalised gaming experiences, relevant promotions, and welcome bonus offers tailored to your activity.
• To send service-related communications, including account updates, security alerts, and policy changes.
• To detect, investigate, and prevent fraudulent activity, cheating, or abuse of our platform.
• To enforce our Terms & Conditions and comply with our legal and regulatory obligations.
• To support responsible gaming efforts, including monitoring for problem gambling patterns and facilitating self-exclusion requests.
• To improve our platform, games, and services through analytics and user feedback.

4. Cookies and Tracking Technologies

rezeki88 uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on our platform. Cookies are small text files placed on your device when you visit our website. We use the following types of cookies:

• Essential Cookies: Necessary for the platform to function correctly, including session management and security features. These cannot be disabled.
• Performance Cookies: Help us understand how members interact with rezeki88 by collecting anonymised usage statistics, enabling us to improve page load times and navigation.
• Functional Cookies: Remember your preferences such as language settings, display options, and game history so your experience is consistent across sessions.
• Analytics Cookies: Used to track aggregated traffic patterns and feature engagement. Data collected through analytics cookies does not identify you personally.

You can control or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some rezeki88 features. We do not use cookies to serve third-party advertisements on our platform.

5. Sharing of Your Information

rezeki88 does not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

• Payment Processors: We share necessary financial data with trusted payment service providers — including local Malaysian banking partners (Maybank, CIMB, Public Bank), FPX gateway operators, and e-wallet providers (Touch 'n Go, Boost, GrabPay) — solely to process your transactions.
• Identity Verification Providers: We work with KYC compliance partners who assist in verifying member identity documents. These partners are bound by strict confidentiality obligations.
• Technology Service Providers: Our platform is supported by third-party infrastructure providers (e.g., cloud hosting, cybersecurity, fraud detection). These providers process data only as instructed by rezeki88 and are prohibited from using it for their own purposes.
• Legal Authorities: We may disclose personal data to Malaysian regulatory bodies, law enforcement agencies, or courts when required to do so by law, court order, or to protect the rights, safety, and integrity of the rezeki88 platform.
• Business Transfers: In the unlikely event of a merger, acquisition, or asset sale involving rezeki88, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6. Data Retention

rezeki88 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Policy, or as required by applicable laws and regulations. Specifically:

• Active member account data is retained for the duration of your membership with rezeki88.
• Transaction and financial records are retained for a minimum of seven (7) years in compliance with anti-money laundering regulations applicable in Malaysia.
• KYC documentation is retained for at least five (5) years following account closure or the last transaction date.
• Support correspondence is retained for up to three (3) years from the date of the interaction.
• Technical logs (e.g., IP address logs) are retained for up to twelve (12) months and then securely deleted or anonymised.

When data is no longer required, rezeki88 will securely delete or anonymise it in accordance with industry best practices.

7. Data Security

We take the security of your personal data seriously. rezeki88 implements appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• TLS/SSL encryption for all data in transit between your device and our servers.
• Encrypted storage for sensitive data fields including passwords and financial identifiers.
• Role-based access controls limiting internal access to personal data on a need-to-know basis.
• Regular penetration testing and independent security audits of our infrastructure.
• Two-factor authentication (2FA) options for member account access.
• Continuous monitoring for suspicious login activity, unusual transaction patterns, and potential data breaches.

8. Your Rights

As a rezeki88 member based in Malaysia, you have the following rights with respect to your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may ask us to correct inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Restriction: You may ask us to limit how we process your data in certain circumstances.
• Right to Data Portability: Where technically feasible, you may request a structured copy of your data in a commonly used format.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing communications.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected] (plain text — not a clickable link). We will acknowledge your request within five (5) business days and aim to resolve it within fourteen (14) business days.

9. International Transfers

rezeki88 primarily processes and stores data within secure data centres serving the Southeast Asian region. In some cases, data may be processed by our service providers in other jurisdictions. Where such transfers occur, we ensure that appropriate contractual safeguards are in place to protect your personal data to a standard equivalent to that described in this Policy.

10. Third-Party Links

The rezeki88 platform does not contain links to external third-party websites. All navigation links on our platform point exclusively to internal rezeki88 pages. We are not responsible for the privacy practices of any external sites that you may access independently outside of our platform.

11. Changes to This Policy

rezeki88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active members via email or an in-platform notification. Your continued use of rezeki88 following the posting of any changes constitutes your acceptance of the revised Policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach out to our dedicated support team:

• Email: [email protected] (plain text only — not a clickable link)
• Platform: rezeki88.lat
• Response Time: Within 5 business days for standard enquiries; 14 business days for formal data subject requests.

For matters related to responsible gaming, self-exclusion, or account limits, please also visit our Responsible Gaming page.